All orders are despatched using courier services. Orders received before 1pm weekdays are processed within one working day. Allow a minimum of 2 days and a maximum of 4 days for delivery of the goods to you. Parcel tracking will provided with each processed order. Courier charges are as follows: Urban $10.50 Rural $12.50. Free delivery on orders of $150+. All products carried in stock are despatched within 24 hours.

International orders (including outlying islands) will only be accepted by prior arrangement. Please email us at sales@firstaidsupplies.co.nz or by calling us on free phone 0800 111548 to discuss.

We are dedicated to getting your order to you a quickly as possible and keeping you updated with your order status. In most cases, you will be supplied with parcel tracking details.

Most of our products are despatched from Auckland and Whanganui. We use several different courier companies, with the most common being NZ Couriers.

We love to make it easy for you to deal with us. We want you to be 100% happy with your purchase.

All returns must be received by us within 30 days of the date of your receiving the goods.

Refunds will be made within 2 working days (Mon-Fri) from receipt of the goods.

Should you change your mind about an item purchased and simply wish to return it, you are welcome to do so for a full refund or to exchange it for another product. To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. Any costs involved in returning the item to us will be borne by you as well as the courier costs we may have incurred sending the goods to you.

If the product is defective or received damaged, we will cover to cost of shipping the product back to us. We can email you a prepaid shipping slip to download, print and place on the parcel prior to collection by our appointed courier carrier.

Return address: Returned goods should be sent to:

ProSafetyNZ
• 8 Dudley Crescent
• Cable Bay
• Northland 0420

Please ensure the goods are carefully packaged to prevent damage enroute. Clearly mark the package as "Fragile - handle with care" should the contents of the package be of a fragile nature. Please note it is the responsibility of the purchaser to ensure the package is returned to us in good order. You should also ensure your return address is clearly marked on the parcel. Should you be using your own courier service to return goods to us, you are responsible for ensuring the goods are insured and received by us in good order.

Products that are eligible for a returnless refund. In cases where evidence is provided that the product is damaged in transit or is of little value in returning the product, ProSafetyNZ may require that the product not be returned and will then process the refund or replace the product.

Important information. Under New Zealand's Consumer Guarantees Act (CGA), your consumer rights are expressed as a series of guarantees that a seller automatically makes to you when you buy any goods or services for personal use. Retailers and other suppliers guarantee their goods will:

• Be of acceptable quality.
• Be fit for a particular purpose that you asked about.
• Match the description given in advertisements or sales brochures, or by the sales assistant.
• Match the sample or demonstration model.
• Be owned by the consumer, once purchased.

Glad we can be of service to you.

You can contact us by:

• Email:                sales@firstaidsupplies.co.nz
• Phone landline:   09 4780158
• Free Phone         0800 111548
• ProSafetyNZ is a division of New Zealand Trade Merchants Limited incorporated in New Zealand. Registration no. 1801160 GST no. 93-417-607

Any information collected by us about you through this web site or in any communication with us is used exclusively for the purpose of processing orders, improving your shopping experience and to communicate with you regarding our products and services.

We will only collect personal information to the extent deemed reasonably necessary to serve our legitimate business purposes. We will store any information that you provide securely and will not sell or release it to any other business or person.

Should you have any questions regarding our Privacy Policy, please contact us.

Welcome to ProSafetyNZ. ProSafetyNZ was established in 2009 as a division of New Zealand Trade Merchants Ltd. to supply high quality, low priced first aid kits and first aid supplies within New Zealand.

We supply first aid products to schools, retail, factories, sports organisations and the general public. ProSafetyNZ has a comprehensive range of products and offer excellent value for money, combined with friendly and efficient service. Our range of quality products are sourced from well known and trusted suppliers. The products supplied are all guaranteed against defects. Please see our replacement policy below. Whether you are looking to comply with WorkSafe New Zealand requirements, or just want the best emergency kits for your industry, call our free phone 0800 number if you would like some guidance.

If you are looking for a specific product but cannot find it on our website – please let us know and we will do our best to source the product you require.

Our online e-commerce platform offers a safe secure environment to purchase from and is protected by 128-bit security. We accept Master and Visa credit cards as well as PayPal for your convenience. If you wish to set up a business account, don’t hesitate to call us on 0800 111548 or email us at: sales@firstaidsupplies.co.nz. Alternatively, you can complete our account application form and email it to us. The link is here: Open an account

We are always expanding our product range and trust we are able to assist you in your first aid supply requirements. We pride ourselves in offering a high quality service and trust you will find our website to be an extremely easy experience. Feel free to contact us should you have any suggestions or requirements.

Glad we can be of service to you.

You can contact us by:

• Email:                sales@firstaidsupplies.co.nz
• Phone landline:   09 4780158
• Free Phone         0800 111548
• ProSafetyNZ is a division of New Zealand Trade Merchants Limited incorporated in New Zealand. Registration no. 1801160 GST no. 93-417-607